Shipping & Delivery

Shipping & Delivery

At The Springs Candles, every order is carefully packed and prepared for its journey to you.

Orders will be processed and posted within a reasonable timeframe, and tracking information will be provided once your order has been dispatched.

Once your parcel is on its way, delivery times may vary depending on the shipping provider and destination. If you experience any issues with the delivery of your order, please get in touch and I’ll do my best to assist.

Damaged Orders

While every care is taken when packing your order, occasionally accidents can happen in transit.

If your order arrives damaged, please contact me as soon as possible with your order details and photos of the damaged item and packaging. I’ll work with you to organise an appropriate replacement or resolution.

Returns & Change of Mind

Due to the nature of our products, we’re unable to accept returns or exchanges for change of mind. However, if your item is faulty, damaged, or there is an issue with your order, please get in touch so I can help.

Nothing in this policy is intended to exclude any rights you may have under the Australian Consumer Law.